Remember, a brand is a combination of personality + creative products.
Let me share a little story. I was dining at AVLI a Michelin-starred restaurant in Dubai. The service was impeccable, with a stylish and attentive waiter, delicious food, soft music, and a spotless restroom. I shared a story about the experience and tagged the restaurant. Almost immediately, they thanked me for the repost and asked if I enjoyed everything.
✔️ First, I looked for high-quality photos on their account.
✔️ Next, the description of the bouquet under the post mattered—the size, the flowers used, how long it would last, how to care for it, etc.
✔️ I also wanted to see prices under the post, not this vague “DM for price” nonsense. Ideally, I’d like a price range for different bouquet sizes in the same style. How long will delivery take, and how do I pay?
✔️ Quick responses in messaging apps were crucial, along with confirming the bouquet with photos and videos.
✔️ Finally, I needed to know all this information upfront. Some companies even have the entire ordering process outlined in pinned stories like “How to Order.” The same goes for bakeries, restaurants, salons, and photographers. First, I look for the product, and then I check out the service (the brand’s packaging). If the service is rubbish, I’m probably not going to be interested in the product.